Position:                          Executive Director

Reports to:                      Board of Director

Accountable to:             Board of Directors

Date Issued:  January 2023

Start Date: ASAP

Salary Range: $70,000.00 – $78,050.00

Closing Date: March 30, 2023


The Executive Director is responsible for the administration, programs, operations, and strategic plan of Crossroads Centre, as per policies, procedures, legislation, regulations, and accountability agreements. The Executive Director reports directly to the Board of Directors of Crossroads Centre.

The Executive Director is responsible for managing implementation of Crossroads Centre’s mission of leading the way in abstinence-based recovery through connection, wellness, and empowerment.

Duties and Responsibilities:


  • Responsible for leading the organization in a manner that supports and guides the mission, vision, and values of Crossroads Centre.
  • Responsible for regularly communicating effectively with the Board of Directors for informed decision making. To make recommendations to the Board of Directors for approval and implement the decisions and directives.
  • Administer and direct the complete day-to-day operations of the organization.
  • Direct employees’ implementation of policies and procedures.
  • Assist the Board of Directors to develop a vision and strategic plan to guide the organization.


Policy Management:

  • Review and revise existing policies and procedures as required.
  • Communicate new policies and procedures to employees, providing training where required.
  • Monitor policies and procedures for effectiveness and compliance.
  • Draft policies for the approval of the Board and prepares procedures to implement organizational policies.


Financial Management:

  • Ensure fiscal responsibility and monitoring of financial performance. This includes the development and implementation of revisions to financial strategies as needed using data as a management tool for decisions and timely reports to the Board of Directors.
  • Coordinate and lead annual budget reviews, monthly and quarterly reviews, and periodic forecast updates with leadership.
  • Prepare and ensure accurate and timely submissions required by funders and adhere to all agreements, contracts, and agreements on behalf of the organization.
  • Administer the finances of the organization according to the budget approved by the Board.
  • Ensure that programs operate within budgetary parameters established.
  • Purchase services, supplies, and equipment as needed within the budget guidelines.


Human Resources Management:

  • Overall responsibility for development, support, and retention of staff, including specific diverse and inclusive work environment.
  • Provide leadership to and manage the efforts of site staff to ensure appropriate support of all areas of operations and service delivery.
  • Participate in on-call rotation.
  • Oversee implementation of Crossroad Centre’s human resources policies, procedures, and practices, including the development of accurate job descriptions for all employees.
  • Delegate responsibilities to the Program Manager.
  • Oversee performance management process for all employees, which includes monitoring performance of Program Manager on an ongoing basis and conducting an annual performance review.
  • Respond to and effectively manages complaints related to harassment in the workplace.
  • Maintain appropriate documentation and records of all evaluations, disciplinary and coaching/mentoring discussions.
  • Consult with the Board of Directors Personnel Committee regarding any significant concerns about employee performance or behaviour.
  • Ensure employees are aware of any new legislative requirements and that appropriate training is provided.
  • Provide professional development opportunities for all employees either in the Centre or through attendance at seminars, workshops, webinars, and courses.


Operational Planning and Management:

  • Ensure that the operation of Crossroads Centre meets the expectations of its clients and the Board.
  • Review and analyze reports and records related to the operation and delivery of services.
  • Oversee the efficient and effective day-to-day operation of the organization.
  • Fulfill the responsibilities as Privacy Officer for the organization.
  • Ensure that personnel, client, and volunteer files are securely stored, and privacy/confidentiality is maintained.


Administrative Management:

  • Maintain all administrative and financial systems of the organization, ensuring required reports and documentation are accurate and completed for required deadlines.
  • Ensure that all the Centre’s policies and practices are compliant with current Ontario Human Rights legislation and the Accessibility for Ontarians with Disabilities Act.


Succession Planning:

  • Delegate duties and responsibilities where appropriate.
  • Participate in professional development activities, which maintains or improves the Executive Director’s knowledge and practice of administration.
  • Ensure that the Program Manager receives sufficient training to be able to run the organization in the absence of the Executive Director.
  • Motivate, mentor, and evaluate the Program Manager.
  • Encourage the Program Manager to participate in professional training opportunities to enhance their skills.
  • Ensure that the organization’s policies and procedures are up to date and stored in an easily accessible manner.
  • Work with the Board to create a succession plan.


Community Relations/Advocacy:

  • Represent the organization on committees, networks and initiatives for system transformation, advocacy, and establish and maintain relationships with providers across sectors.
  • Promote community awareness of the organization and its programs.


Strategic Planning:

  • Set specific organizational goals and outcomes under the direction of the Board of Directors.
  • Set program and service goals.
  • Communicate with key stakeholders and external agencies to identify the changing needs of the community that is served by the organization.


Risk Management:

  • Responsible to ensure the Board of Directors is aware of any risks to the organization and controls are in place to manage or resolve risks.
  • Assess and report any financial risks or changes in funding.


Professional Qualifications:

  • Minimum qualification includes a Master’s Degree in a related discipline to Social Work or equivalent work experience that reflects the skills required for the position; minimum 5 years of senior non-profit management experience.
  • Experience working with a Board of Directors.
  • Demonstrated ability to identify strategic priorities, achieve outcomes and effect change.
  • Proficient in the use of technology including Microsoft Office and social media.
  • Strong organizational skills including strategic planning, delegating and program management.
  • Valid Standard First Aid and Level “C” CPR Certificate.
  • Proof of a satisfactory Police Vulnerable Sector Check.
  • Demonstrated knowledge and understanding of the Ontario Human Rights Code, the Integrated Accessibility Standard (AODA), the Occupational Health and Safety Act, and Conflict Management Skills, Bill 132 Workplace Harassment Legislation.



This job description is intended to indicate the general nature and level of work performed by the employee in this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities assigned to the role. The employee may be required perform other related duties as required to meet the ongoing needs of the organization.


Equity, Diversity, and Inclusion:

Crossroads Centre is committed to fostering an inclusive, equitable, and accessible environment to provide quality care where all feel valued, respected, and supported. We are dedicated to building a workforce reflective of the communities in which we live and serve. We encourage Indigenous peoples, visible minorities, and persons with disabilities to apply and self-identify. Upon request, accommodations are available throughout the selection process.